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Lottery Headquarters - View Map
600 E. Main Street
Richmond, VA 23219
(804)692-7102 (fax)

Office hours:
8:30 a.m until 5:00 p.m.

Prize Zone West - View Map
1620 E. Parham Rd.
Richmond, VA 23228
(804)266-1748 (fax)

Office hours:
8:30 a.m until 5:00 p.m.

Shenandoah Valley - View Map
1790-26 E. Market Street
Harrisonburg, VA 22801
(540)433-9299 (fax)

Office hours:
8:30 a.m until 5:00 p.m.

Hampton Roads - View Map
2306-2308 W. Mercury Blvd.
Hampton, VA 23666
(757)825-7813 (fax)

Office hours:
8:30 a.m until 5:00 p.m.

Central Virginia - View Map
Longwood Village Shopping Cntr.
1506 S. Main Street
Farmville, VA 23901
(434)392-7292 (fax)

Office hours:
8:30 a.m until 5:00 p.m.

Roanoke Valley - View Map
1287 Towne Square Blvd.
Roanoke, VA 24012
(540)561-7402 (fax)

Office hours:
8:30 a.m until 5:00 p.m.

Southwest Virginia - View Map
408 E. Main Street
Abingdon, VA 24210
(276)676-5548 (fax)

Office hours:
8:30 a.m until 5:00 p.m.

Northern Virginia - View Map
14550 Potomac Mills Rd.
Woodbridge, VA 22192
(703)494-0640 (fax)

Office hours:
8:30 a.m until 5:00 p.m.

We're game to provide you with all the facts! We've developed a list of "Frequently Asked Questions" to help you find the information you need. If this section doesn't answer your question, feel free to give us a shout!

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To conduct your own search, enter a keyword relating to your question. Click "search" and view results below:
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VIEW DETAILS What is the Bonus Ball in Bank a Million, and how does it work?

In each Bank a Million drawing, we draw six numbers, and then WE draw the Bonus Ball, which gives you one extra chance to possibly increase your prize level (not including the top prize). If this Bonus Ball number appears in the player’s first six numbers, then it is considered a match, and prizes at the lower level can be increased. The number on the Bonus Ball is not used to determine top-prize winners of $1,000,000.

For example, if you match 4 numbers, that would be a $40 prize. However, we then draw the Bonus Ball. You have that Bonus Ball within your original six numbers, thereby matching 4 AND the Bonus Ball. With this one extra chance to match a number, you've increased your prize from $40 to $400!

The important thing to remember is: your ticket has six numbers on it, but we draw seven numbers. That means there is an extra chance to match a number. The Bonus Ball is like any of the other six numbers: if it matches one of the numbers on your ticket, it is considered a match.

VIEW DETAILS Can I exclude myself from buying Subscriptions?

As part of the Virginia Lottery’s commitment to Responsible Gaming, you can choose to exclude yourself from future purchases of a Lottery subscription, and to exclude yourself from entering any Lottery promotions and second chance drawings. If you choose to exclude yourself, you cannot reactivate your account for the duration you select and you will not be able to set up another account. Click here for self-exclusion here. sub_deposit sub_playresponsibly

VIEW DETAILS Do I have to extend my subscription?

You may notice you already are in for the next four drawings; that is the minimum purchase. However you have the option to extend your subscription by using the dropdown menu and selecting up to a years’ worth of drawings. sub_faq

VIEW DETAILS How do I checkout and pay for my Subscription?

When you are ready to checkout, you will either need to have available funds in your account OR your total purchase will need to be $20 or more. If you want to purchase less than $20, you will need to first deposit at least $20 into your account. Any unused funds will remain in your wallet and can be used for a future purchase. sub_deposit

VIEW DETAILS How do I claim my Subscriptions Prize?

When your prize is more than $100, you will receive an email to start your prize claim process. We will walk you through the steps, and you might need to provide some additional information – for example, your full social security number and additional identification documents – to be certain that your prize is awarded to your account correctly. We also check winners of prizes over $100 to be sure they don’t owe money to the Commonwealth - it’s the law! sub_withdraw

VIEW DETAILS How do I deposit funds into my subscription account?

First, you'll want to log into your account. Then, click on the "My Account" button. After that, you'll want to click on the "Deposit" button. You'll now be asked to choose which type of deposit you'd like to make - debit card or ACH-bank transfer; choose your desired payment method. Then enter your payment information. Make sure to enter your desired deposit amount. Remember, the minimum deposit amount is $20, and any funds deposited to your account must be used to purchase subscriptions through this website. Deposited funds cannot be withdrawn from your account at a later date. You do not have to use the full $20 during one purchase – any unused funds will remain in your account balance for later use.

Now that you've done that, simply click "Submit". You'll receive a deposit receipt on the screen, and you can also check your email for a confirmation. Easy peasy!


VIEW DETAILS How do I purchase a Subscription for Virginia Lottery games?

Want to get in the game? You can subscribe to Mega Millions, Powerball and Cash4Life® here. You will need to create an account, and a minimum of 4 consecutive drawings per game are required to subscribe. sub_faq

VIEW DETAILS How do I see all my Subscription purchases?

You can see all of your account transactions in your account – deposits, wagers, prizes won, and account withdrawals – in your account history. Information is available from the launch of this new subscription system (October 2016) and transactions are available for viewing in your account for the previous 12 months. If you were a subscriber prior to October 2016, that history is not available in your account. sub_faq sub_withdraw

VIEW DETAILS How do I turn Location Services and GPS on or off on my mobile device, tablet, or computer?

The steps for enabling or disabling Location Services and GPS depend on your specific mobile device and operating system.

For iPhones, iPads, and other iOS devices:

1. Go to Settings> Privacy> Location Services.
2. Make sure that Location Services is on.

For Android devices:

1. Open your device’s Settings (usually a gear icon).
2. Tap Security & Location> Location. (If you don’t see “Security & Location,” tap Location.
3. Make sure that Location is on.

Need additional information? Select your device type below for the official support guide:

iOS Location Support

Android Location Support

Please select your browser below for relevant support:

Google Chrome

Mozilla Firefox


Internet Explorer 11

Microsoft Edge

sub_geolocation sub_faq

VIEW DETAILS How do I withdraw my Subscriptions winnings?

When you want to withdraw your winnings from your player account, you simply request a withdrawal online. Complete the information on the screen, including the bank routing number and account number for the account you want to receive your withdrawal. Remember, only winnings are available for withdrawal. sub_withdraw

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